Frequently Asked Questions

At Altra, we keep things simple, even your questions. Browse our most common FAQs below, or reach out if you need more help.

Where are Altra products made? +
Our products are formulated and developed in Australia, using high-quality ingredients sourced globally.
What makes Altra different from other skincare brands? +
Altra is the first complete anti-aging protocol made specifically for men—science-backed, high-performance, and designed for daily simplicity.
Are Altra products suitable for sensitive skin? +
Yes! Our formulations are designed to be gentle yet effective and are tested to ensure high-quality performance.
How does the subscription work? +
Our subscription delivers your chosen essentials every month, automatically to your door. You can pause or cancel anytime.
Are Altra products vegan and cruelty-free? +
All Altra products are vegan and cruelty-free.
Are your products fragrance-free? +
Most products are lightly fragranced with naturally derived oils. We avoid synthetic fragrances in sensitive-area formulations.
Are your products safe to use while on other skin treatments or medications? +
While our formulations are generally safe, we always recommend consulting your doctor or dermatologist if you’re undergoing medical skin treatment.
Can I use Altra products every day? +
Yes. Our entire range is designed for consistent daily use. Simplicity = results.
How long will one product last? +
Most Altra products are designed to last approximately 30 days with daily use.
How does the subscription work? +
Your selected products are delivered automatically each month. You can pause, skip, or cancel anytime with no fees.
Can I modify my subscription after I order? +
Yes. You can adjust products, delivery frequency, or pause/cancel directly from your account dashboard.
Do you ship internationally? +
Yes — we ship worldwide. Wherever you are, we’ll get Altra to your door.
How long does shipping take? +
Orders are dispatched within 1–2 business days. • For Australian customers: delivery takes 3–5 business days. • For international orders: please allow 5–10 business days, depending on location.
Can I return or exchange a product? +
Absolutely. If something’s not working for you, we offer a 30-day satisfaction guarantee.
What if my product arrives damaged? +
Please contact us immediately with a photo and we’ll send a replacement or refund right away.
Contact Us

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Free worldwide shipping on orders over $100

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join the altra movement today

Free worldwide shipping on orders over $100

Subscribe & save 10% on your orders forever

join the altra movement today

Free worldwide shipping on orders over $100

Subscribe & save 10% on your orders forever

join the altra movement today

Free worldwide shipping on orders over $100

Subscribe & save 10% on your orders forever

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